Top Factors That Affect Customer Satisfaction
Companies measure the efficiency of their products and services through customer satisfaction and this applies to any form of business.
All States Home Improvement, the expert in home improvement in Wichita, Kansas, talks about the factors that influence a customer’s satisfaction.
Product Quality
This refers to how well the actual product can address a customer’s needs. A product can satisfy a client by being durable, efficient, and low-maintenance. For instance, our asphalt shingle roofing from GAF® can withstand severe weather conditions and strong winds. Furthermore, they come in an array of colors and profiles that will surely enhance your home’s curb appeal.
Uniqueness
Customers are often attracted to exceptional products. A perfect example would be our James Hardie® fiber cement siding. It’s specially-engineered to withstand the local climate and comes with a baked-on low-maintenance finish that protects it from deterioration. It’s also available in a broad palette of colors to match your home’s exterior.
Excellent Customer Service
While unique and high-quality products play a big role in client satisfaction, all these can be put to waste if customer service is found lacking. It’s all about making clients feel that we’re genuinely concerned about addressing their needs. This means providing them with reliable solutions and giving them ample time in making decisions.
This also includes listening to their ideas and working with them for flawless roof installation or roof repair in Wichita, KS. As a company committed to customer satisfaction, we’ll be sure to provide excellent customer service.
Accountability
This means rectifying any problem that may arise due to product defects or poor workmanship. You can have the peace of mind that our roofs and siding products come with exclusive warranties backed by our manufacturers.
Whether you’re looking for quality decks or replacement windows in Wichita, KS, All States Home Improvement will assure you of a satisfactory home improvement project. Call us today at (316) 444-1220 (Wichita) for a FREE estimate.
